Refund Policy

Septic Safety Ltd. charges registered septic service companies for the Registry records they maintain. Property owners are billed by their own septic company, not by Septic Safety Ltd., so this policy applies to service-company customers only.

Records opened during the closed beta are complimentary — there is nothing to refund while beta pricing applies.

Money-back guarantee

Outside the beta, we offer a 30-day money-back guarantee on Registry record fees. If your company is not satisfied, request a full refund within 30 days of the order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net with your order or invoice details, or email us at support@septicsafety.ca and we will help you arrange it.

Cancelling record fees

A service company can stop paying for a Registry record at any time. Cancellation stops future billing for that record; the property’s public Registry page remains viewable as a historical record, and no new service records can be added to it until a paying provider maintains it again. Cancelling on its own does not issue a refund — request one as described above if you are within the 30-day window.

Refunds after 30 days

Outside the 30-day window we review requests case by case, including billing errors, duplicate charges, and periods where the Service was unavailable. Contact us and we will work with Paddle to resolve it.

Contact

Septic Safety Ltd. — support@septicsafety.ca